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RETURN AND EXCHANGE POLICY

Last Updated: 4/7/2022

Thank you for shopping at https://www.shesofly.com

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We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:

If the product will be refund, returned or exchanged there will be charge on Shipping Fee for the cost of return label which would be applied through a total reduced refund or credit. All Items are eligible for return exempt the products that are: Digital products are not eligible for returns.

You are always required to ship back the items by following the shipping instruction. First, obtain a RMA number and once approved, ship item back.

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

  • Product must include original tags (if applicable)

  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

 

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT or GIFT CARD in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

  • Product must include original tags (if applicable)

  • Product must have the receipt or proof of purchase

Product that are on sale or discounted is eligible for Credit

We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed. 

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In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

  • Product must include original tags (if applicable)

  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

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HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our: Contact Form URL: http://www.shesofly.com

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